Privacy Policy

This Privacy Policy explains how Stellar Casino may collect, use, store and protect personal information when players visit the website, create an account, use casino services or contact support. We aim to handle personal information responsibly and transparently. This policy also explains the choices available to players, including how to request access, correction or deletion of personal information and how to withdraw consent to marketing communications.

Stellar Casino operates under a valid gaming licence, with SSL encryption and independently certified RNGs in place to protect player accounts and ensure fair game outcomes.

Information we may collect

The information handled by an online casino can vary depending on how a player uses the website and the services available. Stellar Casino may collect information provided directly by a player, information created through account activity, and technical information collected when the website or its features are used. We only seek information that is relevant to operating the website, providing services, meeting legal and security requirements, and responding to player requests.

Account and contact details

When a player registers or contacts us, we may handle details such as a name, date of birth, residential information, email address, telephone details where provided, account login information and communication preferences. We may also keep records of messages, support requests, complaints and other communications so that we can respond consistently, review service issues and maintain an accurate account history.

Identity and verification information

To help confirm identity, eligibility and account ownership, we may request verification information or documents. These may include identity documents, address evidence, information about the source or use of funds where required, and information needed for security or anti-fraud checks. Verification information is handled for the purpose of protecting players and the service, preventing misuse and meeting applicable legal or regulatory obligations.

Payment and transaction records

We may handle records connected with deposits, withdrawals, bets, wins, losses, account balances, payment methods and transaction history. Payment information may be processed through payment service providers. Depending on the payment method, we may receive limited payment details rather than complete card or banking information. Transaction records help us operate the account, investigate queries, identify unusual activity, prevent fraud and meet record-keeping requirements.

Device, usage and cookie data

When a player visits or uses the website, we may receive technical information such as an IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, dates and times of access, referring pages and information about interactions with the website. We may also use cookies and similar technologies to remember preferences, maintain sessions, support security, understand website use and improve the player experience.

How we use personal information

Personal information may be used for several connected purposes. The purpose will depend on the type of information and the player’s interaction with Stellar Casino. We seek to use information in a way that is relevant to the service and consistent with the expectations of players.

To create, operate and maintain a player account.
To provide access to available casino features and process account activity.
To verify identity, age, account ownership and other eligibility requirements.
To process deposits, withdrawals and other payment-related requests.
To monitor activity for security, anti-fraud, anti-money laundering and responsible service purposes where applicable.
To meet legal, record-keeping and compliance obligations that apply to an online gambling service.
To provide customer support, investigate questions and resolve complaints or disputes.
To maintain website functionality, troubleshoot faults and improve design, performance and usability.
To send service messages, account notices, security alerts and other essential communications.
To send promotional or marketing communications where permitted and where the player has provided consent or another lawful permission applies.
To detect, prevent and investigate unauthorised access, technical attacks, collusion, abuse, fraud or other prohibited activity.
To protect the rights, property, safety and security of players, the website and relevant service providers.

We may combine information from different sources when this is reasonably necessary for these purposes. For example, account details, verification records, transaction information and device data may be reviewed together when investigating a security concern or confirming that an account is being used legitimately. Automated checks or risk indicators may assist with these processes, but information may also be reviewed by authorised personnel when appropriate.

Sharing information

Personal information may be shared with service providers that help operate the website and related services. These providers may support hosting, identity and verification checks, payment processing, security monitoring, customer support, technical maintenance, analytics or communications. They are expected to handle information for the relevant service purpose and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where necessary to comply with a legal obligation, respond to a valid legal request, protect the safety or rights of a person, investigate suspected fraud or unlawful activity, or support the operation and security of the service. We do not treat personal information as public information, and we do not generally disclose it for unrelated purposes without an appropriate basis.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies that allow a website to recognise a browser or remember information about a visit. Stellar Casino may use essential cookies to support login sessions, security and core website functions. Other cookies may help remember preferences, measure website performance, understand how features are used or support relevant communications. Some cookies may be placed by service providers working on our behalf.

Players can manage or restrict cookies through their browser settings. Browser controls may allow cookies to be viewed, deleted, blocked or limited. Disabling some cookies may affect login, security features or the availability and performance of parts of the website. Cookie choices made in a browser may not apply equally across every device or browser used by the same player.

Protecting personal information

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, authentication procedures, staff guidance and the use of service providers with appropriate security practices. No website, electronic transmission or storage system can be guaranteed to be completely secure, so players should choose strong account credentials, keep login details private and contact support promptly if they suspect unauthorised account activity.

Keeping information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period may depend on the type of information, the reason it was collected, account activity, unresolved issues, security needs and record-keeping obligations. Some records must be kept for a period required by law even after an account is closed. This means closing an account or requesting deletion will not always result in the immediate removal of every record.

When information is no longer required, it may be securely deleted, destroyed, anonymised or otherwise handled so that it is no longer reasonably linked to an identifiable player. Copies held in backups may remain for a limited operational period before being overwritten or securely removed.

Your privacy rights and how to contact us

Depending on the circumstances and the requirements that apply, players may have rights relating to the personal information we hold about them. A request may need to be checked before it is completed so that we can protect account security and prevent information being released to the wrong person. We may also need to ask for clarification where a request is broad or the information sought is not clearly identified.

Access: ask for information about the personal information we hold and, where appropriate, request a copy or explanation of how it is used.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal information where it is no longer needed or where another applicable ground supports removal. Deletion may be limited where records must be kept for legal, security, dispute-resolution or other legitimate purposes.
Marketing consent: withdraw consent to promotional or marketing communications at any time. Players may also use an unsubscribe option in a marketing message where one is provided. Withdrawing marketing consent will not normally stop essential account, security, transaction or service communications.
Questions and complaints: contact us about how personal information is handled, used, stored or shared, or raise a concern about a privacy matter.

To exercise a data right or make a privacy request, email support@stellarcasino.click. Please explain the request clearly and include enough information for us to understand which account or records are involved. We may request reasonable information to verify identity before providing access, making a correction, processing deletion or changing marketing preferences. We will review requests and respond within a reasonable timeframe, subject to applicable requirements, practical limitations and any necessary security checks.

If a request cannot be completed in full, we will aim to explain the relevant reason in general terms. For example, information may need to be retained because of legal obligations, fraud prevention, account security, payment records, an ongoing investigation or a dispute. A restriction on deletion does not prevent us from considering whether other information can be removed, corrected or limited.

Changes to this policy

This Privacy Policy may be updated when the website, services, information practices or relevant requirements change. The updated version will be made available on the website, together with an updated effective date where appropriate. Players should review this page from time to time. Continued use of the website after an update may indicate that the revised policy has been noted, but any consent required for a particular use of information will be requested where necessary.